Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Most jobs run smoothly: Cadence dispatches quickly, staff arrive on time and on budget, and hot water and air-con work gets done the same day or next. Adam and his team are knowledgeable and tidy. However, recent complaints describe serious gaps in after-sales follow-up. One customer who suffered roof damage during an air-con install says staff admitted fault and promised reimbursement on the phone, then stopped answering calls, emails, and messages entirely. Another notes the listed business address is now empty.
Despite the strong operational record on first contact, prospective customers should be aware that the company's responsiveness deteriorates sharply if problems emerge after work is complete. Those pursuing warranty claims or post-job issues will likely face delays or radio silence.
Review evidence is limited. The business states it holds Plumbing Licence PL 737 and Gas Licence GF 5037, operating since 1991. Their website lists commercial plumbing, gas fitting, and industrial work across Perth metro.
Older five-star reviews praise fast response times, problem-solving, and clean work on hot water systems and complex jobs. Recent one-star reviews allege aggressive driving by a Fairview van, raising a concern about site conduct that outweighs the positive plumbing feedback.
Five-star reviews over six years highlight Tim, Luke, and James as responsive, communicative plumbers who honour appointments and handle major renovations smoothly. They serve residential and commercial clients across Perth and the South West.
Last updated 2026-09-05