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Marsmen Plumbing

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 17 Google reviews · How we rank ›

4.1(17) 72 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingGas Installation ServicePlumberHot Water SystemsDrain & Blocked DrainsBathroom Renovation PlumbingGas Fitting
Marsmen Plumbing
Location
Osborne Park
Services
Emergency Plumbing, Gas Installation Service, Plumber
Reviews
17
Ranking
#332 in Emergency Plumbing
Best for
Homeowners seeking reliable emergency response and honest communication about repair options.

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Most work is handled professionally by named technicians who arrive quickly, explain options clearly, and charge fairly. A strong history of emergency response and customer loyalty. Honest caveat: two recent one-star reviews cite dangerous van driving and unclear quoting practices (minimum 2-hour charge, non-itemised invoices), and one older account dispute remains unresolved.

Recent shift: Two one-star reviews in the past two months both cite reckless van driver behaviour on the Perth freeway, suggesting a possible recent workplace safety issue or staff conduct concern that differs from the longer positive history.

Praised for
  • named technicians consistently praised (Alex, Jed, Tom, Sam)
  • fast emergency response
  • transparent quoting and communication
  • professional, courteous manner
  • fair pricing and affordability
Watch-outs
  • reckless van driver behaviour on freeway
  • quotes unclear and non-itemised invoices
  • minimum 2-hour charge policy not disclosed upfront
  • one historical dispute over poor work and debt collector action
punctualfair-pricingskilled-workmanshiptransparent-quotingresponsiveemergency-calloutsfriendly-stafflicensed-qualifiedfixed-first-timeresidential-homeowners
Best for: Homeowners seeking reliable emergency response and honest communication about repair options.
Think twice if: Ask upfront about how their minimum 2-hour charge and quote itemisation work; take note of their reckless van driver behaviour reported by two recent witnesses.

What are they good at?

  • Emergency response within minutes
  • named technicians known for patience and professionalism
  • transparent cost discussion upfront (when it occurs)
  • weekend and after-hours availability

Worth knowing

  • Technician Alex praised for friendliness and patience
  • Technician Jed noted for going beyond expected scope
  • Technician Tom responded to emergency gas fault in 7 minutes; charged no fee for after-hours assessment
  • Technician Sam praised for professionalism
  • Jason and Max also named as competent team members
  • One reviewer noted minimum 2-hour charge added $132 to quote cost but was not clearly stated
  • One reviewer queried non-itemised invoice and could not get clarity on how amount was calculated
  • Two recent witnesses reported dangerously aggressive van driving on Perth freeway

What reviews say by service

Emergency Plumbing
Fast response praised; one incident shows 7-minute arrival for dangerous gas fault
Gas Fitting
Dangerous gas fault diagnosed and fixed quickly; one reviewer concerned about safety given poor quoting practices
Hot Water Systems
Hot water tank repair praised; transparent discussion of move/replacement options noted
Drain & Blocked Drains
Services listed; one review mentions assistance with dishwasher leak but no detailed feedback

How it compares

  • Rated 4.1 against a 4.77 average across the 618 emergency plumbing businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

How We Score
Star rating 67
Review volume 55
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
0
3
0
2
0
1
4

FAQ

Do you offer emergency call-outs outside normal hours?
Yes; one reviewer reported Tom arriving within 7 minutes for a dangerous gas fault after hours. Another called after hours during heavy rain and Tom responded immediately.
What should I expect on the invoice?
One reviewer found invoices were not itemised and unclear how costs were calculated, even after querying. Ask upfront how charges are broken down. Minimum 2-hour charges apply (which may not be clearly stated in your quote).
Can you help with hot water system moves or replacements?
Yes; one reviewer praised transparent discussion of options when exploring hot water tank removal or relocation, with clear explanation of costs.

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Last updated 2026-10-05