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Master Trades Group

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 820 Google reviews · How we rank ›

5.0(820) 91 composite score See reviews on Google ✓ Google-verified
New Home & Construction PlumbingDrain & Blocked DrainsEmergency PlumbingHot Water SystemsPlumberBathroom Renovation PlumbingGas Installation ServiceGas Fitting
Master Trades Group
Services
New Home & Construction Plumbing, Drain & Blocked Drains, Emergency Plumbing
Reviews
820
Ranking
#5 in New Home & Construction Plumbing
Best for
Homeowners needing emergency water or heating fixes and bathroom renovation with professional communication.

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Ben, Layton, Liam, Alan, and Max arrive fast, often within an hour, and tackle emergency water damage, heating failures, and repairs with thoroughness. Communication stands out: staff explain what they're doing, quote transparently, and leave homes spotless. One reviewer noted special care for a family member with autism.

Hot water upgrades, drainage, new builds, and bathroom work all show the same pattern of professionalism. Customers return repeatedly and recommend by name. Pricing is described as reasonable. The company operates seven days and holds electrical and plumbing certifications.

Praised for
  • named technicians praised by name
  • same-day or fast response
  • friendly and professional staff
  • clear communication and explanation
  • tidy work and site cleanup
punctualfair-pricingskilled-workmanshipreliabletidy-workresponsivefriendly-staffemergency-calloutsfixed-first-timelicensed-qualifiedtransparent-quoting
Best for: Homeowners needing emergency water or heating fixes and bathroom renovation with professional communication.

What are they good at?

  • Same-day emergency response
  • Named technicians known for professionalism
  • Clear upfront communication
  • All work left clean and tidy

Worth knowing

  • Ben handles emergency water damage and hot water system upgrades; responds within 15 minutes
  • Layton praised for speed and troubleshooting electrical faults; arrives quickly
  • Liam noted for politeness and clear explanation to customers with additional needs
  • Alan known for punctuality, professionalism, and tidy work; repeat customer experience
  • Max praised for same-day emergency service, including checking smoke alarms
  • Jayden provides detailed quoting; Riley completes work with thorough walk-through and cleanup
  • Bella manages booking and customer service
  • Company holds certifications EC14807, L200082, PL9450, GF16803

What reviews say by service

Emergency Plumbing
Ben responds within 15 minutes to major leaks, thorough in diagnosis, organizes follow-up solutions
Hot Water Systems
Solar hot water system upgrade organized and installed as part of emergency response
Plumber
Fast, professional fixes described across multiple reviews; same-day service available
New Home & Construction Plumbing
No direct review mention; inferred from category listing and broad service scope
Drain & Blocked Drains
No direct review mention; inferred from category listing and broad service scope
Bathroom Renovation Plumbing
Multi-stage bathroom work completed with clear communication and professional finish

How it compares

  • Rated 5 against a 4.62 average across the 148 new home & construction plumbing businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 100
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 75
Verification 30

Rating breakdown

5
813
4
2
3
0
2
0
1
5

FAQ

Do you offer same-day emergency service?
Yes. Multiple reviews describe response within an hour on weekends and public holidays, with Ben documented arriving within 15 minutes to a major leak.
Who are the main technicians I might meet?
Named staff include Ben, Layton, Liam, Alan, Max, Jayden, and Riley. Reviewers consistently praise individual technicians by name for professionalism and politeness.
Will the work site be left clean?
Yes. Multiple reviews note staff leave homes spotless, with Layton specifically praised for leaving no sign of work having occurred.
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Last updated 2026-10-05