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Mr Emergency

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 16 Google reviews · How we rank ›

3.0(16) 53 low data composite score See reviews on Google ✓ Google-verified
Hot Water SystemsNew Home & Construction PlumbingEmergency PlumbingGas FittingPlumberGas Installation Service
Mr Emergency
Services
Hot Water Systems, New Home & Construction Plumbing, Emergency Plumbing
Reviews
16
Ranking
#427 in Hot Water Systems
Best for
customers needing after-hours plumbing with TD available

Business data from Google Business Profile, checked 2026-09-05.

What do recent reviews say?

TD, a named technician, receives consistent praise for arriving on time, explaining options clearly, and friendly service. However, the business has a stark split in ratings: half of reviews praise TD's work, while the other half complain of unresponsive customer service, inflated quotes (one customer was quoted $2500 for a 15-minute $180 job elsewhere), and call-out fees that reviewers felt were unjustified when work wasn't needed. Limited review evidence on recent performance.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • TD technician named staff reliable
  • punctual arrival and quick service
  • friendly and professional manner
Watch-outs
  • inflated call-out fees and quotes
  • no response or cancellation of booked jobs
  • poor communication about pricing
punctualfriendly-staffoverpricedpoor-communicationresponsiveno-showhidden-fees
Best for: customers needing after-hours plumbing with TD available
Think twice if: call-out fees ($140-$141) are non-refundable; get quotes in writing before approval and compare elsewhere first.

What are they good at?

  • Technician TD consistently praised for punctuality and manner
  • After-hours emergency availability

Worth knowing

  • Technician TD named repeatedly in positive reviews for punctuality, professionalism, and skill
  • Call-out fee of $140-$141 charged upfront
  • 12-month workmanship warranty advertised (one customer disputed outcome)
  • After-hours cancellations recorded (one job cancelled after 90 minute wait)
  • One customer reported company unresponsive by phone, email, and online form following a warranty dispute
  • Quote disparity: one job quoted at $2500 by Mr Emergency, completed elsewhere for $180

What reviews say by service

Emergency Plumbing
TD praised for quick response; one job cancelled after 90-minute wait despite 30-min promise
Plumber
TD consistently arrived on time and fixed leaks and taps; others report excessive quotes for straightforward repairs
Hot Water Systems
TD restored hot water quickly and professionally
Gas Fitting
No specific review mention

How it compares

  • Rated 3 against a 4.8 average across the 443 hot water systems businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 53
Review recency 66
Review sentiment 49
Profile completeness 75
Verification 30

Rating breakdown

5
8
4
0
3
0
2
0
1
8

FAQ

Is there a call-out fee?
Yes, $140-$141 charged upfront. Reviewers report this fee is non-refundable even if a service package is declined.
Do you offer after-hours emergency service?
Yes, the business lists seven days of opening hours. However, one reviewer reported an after-hours job cancelled after waiting 90 minutes despite a promised 30-minute response time.
What warranty do you offer?
The business advertises a 12-month workmanship warranty. One customer reported the same water main leak recurred within 12 months and was unable to contact the business to claim it.
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Last updated 2026-09-05