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New Way Plumbing & Gas

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 62 Google reviews · How we rank ›

4.9(62) 82 composite score See reviews on Google ✓ Google-verified
New Home & Construction PlumbingEmergency PlumbingPlumberGas Installation ServiceGas FittingHot Water SystemsDrain & Blocked Drains
New Way Plumbing & Gas
Services
New Home & Construction Plumbing, Emergency Plumbing, Plumber
Reviews
62
Ranking
#23 in New Home & Construction Plumbing
Best for
Homeowners needing hot water system installation, renovations, or emergency repairs with same-day or next-day availability.

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Mark, Greg, Ethan, and the team earn high marks for showing up fast, diagnosing problems carefully, and keeping customers in the loop. Hot water installs, drain work, and maintenance jobs consistently finish clean and on time, with pricing reviewers describe as reasonable. One customer reported difficulty getting an insurance report after service.

Praised for
  • reliable and honest
  • professional staff named (Mark, Greg, Ethan, Tom)
  • responsive communication and follow-up
  • fair pricing
  • thorough diagnosis and tidy work
Watch-outs
  • slow to return calls on insurance documentation
punctualfair-pricingskilled-workmanshipreliabletidy-workresponsivefriendly-stafflicensed-qualifiedfixed-first-timeresidential-homeowners
Best for: Homeowners needing hot water system installation, renovations, or emergency repairs with same-day or next-day availability.
Think twice if: Need an insurance report or documentation in a hurry; one customer reported slow callback response for that specific task.

What are they good at?

  • 18+ years operating
  • named field staff with strong track records
  • WhatsApp remote diagnosis available
  • warranty overflow support and tech referrals

Worth knowing

  • Mark handles phone and admin; responsive within business hours
  • Greg manages field leadership and diagnostics
  • Ethan undertakes high-access work and installs
  • Tom performs hot water unit checks and adjustments
  • WhatsApp video diagnosis option used
  • Handles warranty overflow and tech referrals with NZ suppliers
  • 330-litre hot water system installs documented
  • Job site cleanup standard practice

What reviews say by service

Hot Water Systems
Installs (including large 330L units), repairs, and adjustments completed promptly; customers report systems maintained or restored reliably.
Gas Fitting
No direct review content on gas fitting specifically; listed as service but not evidenced in reviews.
Drain & Blocked Drains
Severe grease blockage investigated thoroughly, kept customer informed, fitted in at short notice.
Bathroom Renovation Plumbing
Ensuite renovation completed with careful guidance and high-standard work.
Emergency Plumbing
Hot water emergencies resolved promptly with responsive follow-up calls.
New Home & Construction Plumbing
No direct review evidence; listed as service but not specifically described in reviews.

How it compares

  • Rated 4.9 against a 4.62 average across the 148 new home & construction plumbing businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

How We Score
Star rating 91
Review volume 78
Review recency 100
Review sentiment 75
Profile completeness 75
Verification 30

Rating breakdown

5
60
4
0
3
1
2
0
1
1

FAQ

Can they diagnose problems over video or phone?
Yes. Mark uses WhatsApp video calls to diagnose issues remotely before sending a technician. One customer had their hot water problem identified this way.
What time do they arrive for emergency jobs?
They operate 7 days and aim for prompt response. One customer reported a severe blockage fitted in at short notice during a busy period.
Do they clean up after the job?
Yes. Multiple reviews note technicians leave homes clean and safe, with all rubbish removed after installation work.
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Last updated 2026-10-05