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Prompt Plumbing & Electrical

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 185 Google reviews · How we rank ›

4.5(185) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Hot Water SystemsDrain & Blocked DrainsEmergency PlumbingPlumberGas Installation ServiceBathroom Renovation Plumbing
Prompt Plumbing & Electrical
Location
Malaga
Services
Hot Water Systems, Drain & Blocked Drains, Emergency Plumbing
Reviews
185
Ranking
#201 in Hot Water Systems
Best for
Homeowners needing emergency weekend or after-hours plumbing or electrical fixes.

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Strong track record across plumbing and electrical work, with reviewers consistently noting quick response times, polite technicians, and tidy workmanship. Office communication is a weak point: some customers report rude staff and invoicing mishaps, though most experiences centre on the field team's competence and professionalism.

Praised for
  • punctual response and arrival
  • friendly and professional staff
  • tidy work and clean-up
  • fair pricing on hot water systems
  • skilled technicians
Watch-outs
  • billing errors and follow-up invoicing
  • poor phone manner from office staff
  • high labour costs questioned
  • no follow-up service for incomplete work
  • admin errors
punctualskilled-workmanshiptidy-workresponsivefriendly-stafffair-pricingpoor-communicationemergency-calloutsresidential-homeowners
Best for: Homeowners needing emergency weekend or after-hours plumbing or electrical fixes.
Think twice if: Experience suggests office communication is inconsistent; confirm quotes and billing details in writing before proceeding.

What are they good at?

  • 24/7 emergency availability
  • same team handles plumbing and electrical
  • quick attendance after call
  • transparent pricing on hot water units

Worth knowing

  • Technicians named include Chris (plumber), Sam (electrician), Ollie, Tsadik, Sadeq R, Adam
  • Dux and Rheem hot water systems stocked
  • 89 dollar call-out fee mentioned
  • 5-plus year customer relationships noted
  • Follow-up service not guaranteed after job completion

What reviews say by service

Hot Water Systems
Customers praise Tsadik and Ollie for quick diagnosis and installation; prices on Rheem systems found competitive.
Drain & Blocked Drains
Ollie commended for unblocking kitchen sinks and isolation tap work.
Emergency Plumbing
Fast phone support and field response for weekend electrical and Friday faults noted as reliable.
Gas Installation Service
Gas storage and hot water units installed with professional execution, though labour costs sometimes questioned.

How it compares

  • Rated 4.5 against a 4.81 average across the 387 drain & blocked drains businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 69
Review volume 99
Review recency 96
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
153
4
8
3
2
2
1
1
21

FAQ

Do you do emergency work outside normal hours?
Yes, Prompt advertises 24/7 emergency call-outs and reviewers confirm Friday evening and weekend responses.
What hot water systems do you install?
Their website lists Dux Prodigy, Rheem Stellar Gas, and Thermann models; installation service costs $715.
Do you guarantee follow-up service if work isn't complete?
One review suggests follow-up service is not available after payment; confirm warranty and callback terms before proceeding.

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Last updated 2026-09-05