Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Strong work on gas heaters and straightforward repairs draws praise, with staff like Jake and Cameron earning compliments for professionalism and efficiency. Call-out fees and surprise costs create friction: some reviewers report $185 charges for assessment only, disputes over warranty work, and technicians unable to complete jobs without disassembly or parts they didn't carry. Communication lapses surface in cancellations with minimal notice and unclear quoting upfront.
Multiple reviewers praise quick response and politeness, but others detail frustrating experiences with cooktop repairs gone wrong, missing parts, and oven damage during service. The spread between five-star and one-star reviews reflects inconsistency: same-day fix enthusiasm clashes with customers left without functioning appliances and heavy bills for work that didn't resolve their issue.
All 17 recent reviews are five-star. Kim and his team consistently show up fast, do the work right, and keep customers informed. People praise fair pricing, attention to detail, and a friendly approach to solving problems-whether emergency repairs or planned system replacements.
Wade shows up on time, explains costs upfront, and handles the job thoroughly. Hot water system work is his standout: he's provided temporary tanks same-day, worked weekends in emergencies, and guided customers through replacement options within budget. Multiple clients return repeatedly and recommend him to friends and family. Across plumbing, gas, and drain work, the consistency is stark. Wade carries parts on site, communicates clearly before and after work, and treats customers' homes with respect. No complaints surface in the 106 reviews. The business scores 5 stars across the board.
Every review in the dataset rates WA Metro five stars. Taran (the primary plumber) is consistently praised for arriving when promised, diagnosing issues accurately, and explaining work clearly while charging fairly. Customers return for repeat jobs and recommend unhesitatingly. The business handles emergency calls on weekends and public holidays, tackles complex drain problems others have abandoned, and completes bathroom renovations and hot water system replacements in tight timeframes. No complaints appear in the available feedback. Work spans weekend emergency calls, blocked drains with root intrusions, hot water system swaps (including gas leak detection), bathroom renovations, and general repairs. The friendly, down-to-earth approach and willingness to persist on hard jobs set this business apart. Taran's communication style-honest and jargon-free-is repeatedly highlighted. One customer noted he shared practical tips on shower maintenance without being asked.
Last updated 2026-09-05