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Sarros Plumbing

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 75 Google reviews · How we rank ›

4.7(75) 77 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingPlumberHot Water SystemsDrain & Blocked DrainsGas FittingGas Installation ServiceBathroom Renovation Plumbing
Sarros Plumbing
Location
Jandakot
Services
Emergency Plumbing, Plumber, Hot Water Systems
Reviews
75
Ranking
#241 in Emergency Plumbing
Best for
homeowners needing emergency callouts outside central Perth

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Most appointments are handled promptly and many water heater and burst pipe jobs are done well, especially by technicians like Ronan. The core complaint across several one-star reviews centres on pricing disputes: customers report being charged hundreds of dollars for work that took minutes or was misdiagnosed, then met with hostility when challenging bills. Staff manner shifts noticeably during payment conflicts.

Service quality is inconsistent. Some jobs (hot water installs, leak repairs) earn steady praise for speed and professionalism. Others, like drain diagnosis and soakwell installation, have resulted in repeat failures and lack of follow-up. Reviewers consistently note that friendly early contact can turn cold once money is owed.

Praised for
  • fast emergency response
  • efficient install work
  • professional staff (some technicians)
  • reasonable quotes
  • responsive communication
Watch-outs
  • excessive charges for minor jobs
  • misdiagnosis of problems
  • poor handling of complaints
  • aggressive phone manner
  • work not completed to spec
punctualresponsiveskilled-workmanshippoor-communicationoverpricedfriendly-staffemergency-calloutshad-to-return
Best for: homeowners needing emergency callouts outside central Perth
Think twice if: read reviews carefully before engaging; pricing and complaint handling are serious pain points

What are they good at?

  • emergency callouts same day (including outer areas)
  • hot water system install within 24 hours
  • some technicians like Ronan known for thoroughness

Worth knowing

  • Technician Ronan: praised for thoroughness and explanation; undertakes leak detection
  • same-day hot water system install reported (Rheem model mentioned)
  • soakwell installation has had repeat failure issues with poor follow-up
  • deposit practice: charged $300 upfront for assessment-only visit not clearly explained on phone
  • complaint handling: phone staff described as rude and argumentative when customers dispute charges

What reviews say by service

Emergency Plumbing
quick response and attend-same-day in outer areas praised; some jobs later shown to be misdiagnosed
Hot Water Systems
same-day or next-day install common; Rheem unit install completed efficiently and customers very satisfied
Drain & Blocked Drains
diagnosis errors reported; blockage location misidentified as at road when issue was a foot below sink; charged full price despite being wrong
Gas Fitting
gas leak response reported as immediate; kept customer informed
Bathroom Renovation Plumbing
new tapware and mixer installs praised as well-done

How it compares

  • Rated 4.7 against a 4.76 average across the 604 emergency plumbing businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score
Star rating 81
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
69
4
1
3
0
2
1
1
4

FAQ

Will they come to outer suburbs like Yanchep or Mandurah?
Yes. One reviewer reported they reached Yanchep when other Perth plumbers would not; their website claims service areas from Mandurah to Joondalup.
How quickly can they install a hot water system?
Same-day or next-day after quotation is typical based on recent reviews; one customer had theirs done the day after quote was approved.
Do they charge a deposit before starting work?
Yes. Reviewers report a $300 deposit for site assessment, though one customer was not clearly told this was assessment only, not full repair.
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Last updated 2026-09-05