Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.
Most clients report prompt, professional work at fair cost. Staff named Ronan and Declan earned praise for thoroughness and explaining repairs. However, a significant minority faced poor pre-visit communication (unannounced early arrival), inflated charges for straightforward jobs with refusal to negotiate, and work defects requiring callbacks. One soakwell installation failed twice with over a week of no follow-up after complaint.
Hot water and gas emergencies get positive responses, and tap installation runs smoothly in most cases. The tension appears between reliable technical delivery and inconsistent communication, pricing clarity, and willingness to make things right when mistakes happen.
Staff respond fast and work cleanly, with repeat customers praising team friendliness and no-nonsense quoting. Recent concerns focus on quoted extra charges that felt disconnected from the main job scope.
Phil handles jobs quickly and keeps you posted on arrival times. Work consistently meets high standards at fair rates, and he often tackles extra problems without inflating the bill. Hot water fixes, gas fitting, roof leaks, and kitchen work all feature in the feedback. Reviews praise tidy work, transparent quoting, and genuine care for getting the job right. Customers return repeatedly.
All nine reviews are five-star. Customers praise quick dispatch, reliable repairs of burst and leaking pipes, and staff by name (Ewan, Alec). One caller was guided to wait over Sunday to avoid emergency fees. Leak detection and isolation guidance are mentioned as standout technical strengths.
Last updated 2026-10-05