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Universal Plumbing and Gas

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 19 Google reviews · How we rank ›

4.6(19) 67 low data composite score See reviews on Google ✓ Google-verified
Emergency PlumbingGas Installation ServiceHot Water SystemsGas FittingPlumberDrain & Blocked DrainsBathroom Renovation PlumbingRoofing & Gutter Plumbing
Universal Plumbing and Gas
Services
Emergency Plumbing, Gas Installation Service, Hot Water Systems
Reviews
19
Ranking
#390 in Emergency Plumbing
Best for
homeowners needing emergency weekend plumbing or routine blocked drain repairs

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Most reviewers praise Tony and the team for speedy response, clear quotes that match invoices, and solid workmanship. One recent job went seriously wrong: a solar hot water replacement and roof work left missing parts, incorrect valve installation, and incomplete repairs, with the company unresponsive when problems surfaced.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • fast response times
  • knowledgeable staff
  • quality workmanship
  • transparent pricing
Watch-outs
  • poor quality work (wrong valve fitted)
  • incomplete job (missing roof batons, insulation)
  • defensive when complaints raised
  • lack of communication and documentation
  • significantly overcharged
punctualskilled-workmanshiptransparent-quotingemergency-calloutsresponsivepoor-communicationhad-to-returnfriendly-staff
Best for: homeowners needing emergency weekend plumbing or routine blocked drain repairs
Think twice if: complex jobs involving multiple trades or high-value installations; recent work quality and communication concerns flagged with consumer authorities

What are they good at?

  • 24-hour emergency availability
  • quick turnaround on parts and repairs
  • Tony provides detailed explanations
  • punctual on residential and commercial work

Worth knowing

  • Tony and Braden named as regular technicians
  • Solar hot water replacement job resulted in wrong valve, missing roof batons, uninsulated cavity, and $250 follow-up repair bill
  • ACCC and Consumer Affairs complaints lodged by recent customer
  • older reviews (5-7 years) cite transparent quotes matching final invoices

What reviews say by service

Hot Water Systems
wrong valve fitted; customer required second plumber to repair
Roofing & Gutter Plumbing
roof missing batons and insulation not reinstalled; work described as shoddy

How it compares

  • Rated 4.6 against a 4.8 average across the 469 gas fitting businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 56
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
17
4
0
3
0
2
0
1
2

FAQ

Do you operate weekends and public holidays?
Yes, the business publishes seven days of opening hours and reviewers mention weekend emergency response.
Can you explain work before starting and provide a clear quote?
Older reviews report transparent quotes that match final invoices and Tony explaining systems in detail, though recent experience differs.
What is the emergency call-out fee?
Not stated in available reviews or website.
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Last updated 2026-09-05