Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.
Staff arrive fast, listen carefully, and often spot ways to save money without cutting corners. One customer brought a longstanding toilet fault no other plumber could solve; the team took it apart, reassembled it expertly, and solved it. Another had kitchen and bathroom work bundled with advice on what could wait, at rates below the "standard" quotes from competitors. The crew collaborates well with other trades on renovations and checks in thoroughly before recommending work. Over decades of service, they have built a following of repeat customers who value both the workmanship and the personal, no-fuss approach.
Stuart leads a small experienced crew including Jack and Michael, all courteous and patient with questions. Time-and-materials pricing is common here, not fixed rates. The business stays accessible to locals and returns calls the same day or next morning.
Brad responded quickly to a burst pipe emergency and handled communication with genuine care throughout. The reviewer praised his friendliness, professionalism, and clear explanations, noting he made a stressful situation easy to manage.
Most customers experience fast, professional service from friendly plumbers who show genuine care and clean thoroughly after the job. Problems emerge on pricing: rates reach $200/hour plus call-out fees, and invoices often exceed quotes. One major complaint involved apprentices troubleshooting drain work via phone coaching with two billable visits for the same issue. A few customers report being let down by missed arrival times and unresponsive office staff, which contrasts with the business's stated promise to always arrive on schedule.
Gillies Group has built a strong reputation in Subiaco for speed and straightforward service. Customers report technicians arriving on time, quoting upfront without hidden costs, and completing jobs efficiently, with specific praise for staff like Patrick, Jay, and Joshua.
Last updated 2026-10-05