Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Most jobs run smoothly and on time, with staff described as polite and professional. Rhys and his team earn praise for responsive service, especially on hot water emergencies and diagnostics using specialist equipment. However, several recent reviewers report significant bill shock, citing undisclosed call-out fees and markups perceived as high for straightforward work. One client paid $753 (parts and labour) for a mixer tap cartridge replacement completed in under an hour; another was quoted $650 for two jobs deemed not to require plumbing skills. Where pricing is discussed upfront and agreed, satisfaction follows. When it is not, frustration runs deep and repeat business stops.
The recurring concern is transparency at the quoting stage. Reviewers consistently ask for written quotes and warn others to do the same. A $135 call-out fee was allegedly imposed without prior notice. Staff demeanor reportedly shifts after payment is due. Prompt arrival and tidy work are genuine strengths, but the pricing model appears to risk customer trust when fees are revealed only on the day or after completion.
Five of seven reviews praise quick emergency response and burst-pipe expertise, often with phone guidance before arrival. One customer reported a $6990 hot water quote that seemed excessive; they found the same job elsewhere for $2800, raising fair concerns about pricing. Limited detail overall, but emergency plumbing stands out as a strength.
Most jobs are completed on time with tidy work and friendly service, but one reviewer faced weeks of silence over a duplicate invoice. The business excels at technical skill and cleanup, though follow-up communication appears inconsistent.
All nine Google reviews rate this business five stars. Reviewers praise Jamie and his team for reliable soakwell installation, reasonable pricing, prompt service, and professional execution even in tight spaces. No complaints are evident in the review record.
Last updated 2026-09-05