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Dianella Plumbing and Gas

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 28 Google reviews · How we rank ›

4.1(28) 68 low data composite score See reviews on Google ✓ Google-verified
Drain & Blocked DrainsBathroom Renovation PlumbingEmergency PlumbingGas FittingGas Installation ServicePlumberHot Water Systems
Dianella Plumbing and Gas
Location
Morley
Services
Drain & Blocked Drains, Bathroom Renovation Plumbing, Emergency Plumbing
Reviews
28
Best for
Homeowners needing quick weekend emergency callouts for burst pipes

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Most reviews praise Andrew's quick callout and fair prices on burst pipes and hot water work. But a string of older reviews flag serious issues: staff substituted cheap taps without permission, one gas fitting job failed inspection and left a customer without gas for days, and refunds were withheld on defective work. The one-star reviews feel different in tone and substance from recent praise.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • Quick response and fast attendance
  • Willingness to help after hours
  • Good workmanship on water pipes and hot water systems
  • Fair pricing
Watch-outs
  • Substituted materials without consent
  • Poor workmanship and non-compliance on gas fitting
  • Rude staff and unprofessional behaviour
  • Refused warranty claims and refunds
punctualfair-pricingskilled-workmanshiprude-staffresponsiveemergency-calloutshad-to-return
Best for: Homeowners needing quick weekend emergency callouts for burst pipes
Think twice if: Material quality and workmanship vary; gas fitting jobs flagged as non-compliant; warranty disputes have occurred.

What are they good at?

  • Rapid emergency response
  • Willingness to work after hours
  • Fair pricing on labour

Worth knowing

  • Named technician Andrew appears throughout reviews
  • Attended burst pipe jobs same-day and after hours
  • One gas fitting job failed ATCO inspector audit and required re-work by another plumber
  • Repeated issues with cheap tap replacements without customer approval and warranty refusal
  • Professional service and good cleanup praised in recent reviews

What reviews say by service

Emergency Plumbing
Same-day and after-hours response praised; quick fix on burst pipes and leaking taps
Hot Water Systems
Good results on water heater diagnosis and hot water pipe replacement
Gas Fitting
One high-profile failure: job failed ATCO inspection and customer left without gas for days; plumber refused to return
Drain & Blocked Drains
Limited review detail; service listed on website but not clearly evidenced in reviews
Bathroom Renovation Plumbing
Tap replacement work mentioned; quality issues and material substitution without consent were complaints

How it compares

  • Rated 4.1 against a 4.81 average across the 387 drain & blocked drains businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Score
Star rating 61
Review volume 63
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
22
4
0
3
0
2
0
1
6

FAQ

Do they do same-day emergency work?
Yes. Reviews confirm Andrew attended burst pipes and tap failures same-day and after hours on several occasions.
What areas do they serve?
Their website states Perth and Perth metro. Reviews show work in Morley and surrounding suburbs.
Are they licensed?
Yes. Their website lists plumbing licence PL LIC# 9525 and states they are fully licensed and insured.

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Ember Plumbing earns strong praise for named technicians like Sam, Jordan, Adam, and Daniel, who arrive on time, work cleanly, and explain the job. They answer emergency Sunday calls and handle hot water installations smoothly. However, several reviewers report being sent unsupervised apprentices who lacked skill, including one who sent multiple visits for a drain that blocked again within days, and another who worsened a hot water issue and raised costs. A handful of complex problems (like intermittent hot water faults) appear to have left customers without resolution, and one tenant felt misled about apprentice attendance. The business backs up these claims with Master Plumber accreditation, licensed plumbers and gas fitters, and published pricing for hot water systems. They operate across Perth metro from Morley and handle emergency work. When the right technician shows up, the feedback is consistently warm. When an apprentice is deployed without customer knowledge or proper supervision, trust breaks down quickly and jobs sometimes fail to hold.

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Last updated 2026-09-05