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Ember Plumbing & Gas

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 410 Google reviews · How we rank ›

4.9(410) 89 composite score See reviews on Google ✓ Google-verified Publishes prices
New Home & Construction PlumbingDrain & Blocked DrainsEmergency PlumbingHot Water SystemsPlumberBathroom Renovation PlumbingGas Installation ServiceGas Fitting
Ember Plumbing & Gas
Location
Morley
Services
New Home & Construction Plumbing, Drain & Blocked Drains, Emergency Plumbing
Reviews
410
Ranking
#13 in New Home & Construction Plumbing
Best for
landlords, property managers, and homeowners needing reliable emergency gas hot water replacement or plumbing work

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Ember Plumbing responds fast and shows up on time, with most jobs handled by a team reviewers name (Adam, Jordan, Sam, Zak, Jack and Caleb among others) who explain the work clearly. Pricing is quoted upfront, often competitive, and matches what you pay. Teams leave jobs clean and keep landlords and tenants updated, earning trust for both emergency hot water calls and scheduled renovations. Some reviewers felt let down when repairs didn't hold or when inexperienced staff attended without warning, and one felt her concerns weren't taken seriously after paying for an unsuccessful fix.

Praised for
  • responsive communication
  • fair and transparent pricing
  • quick scheduling and punctual arrival
  • skilled technicians and professional conduct
  • clean, neat workmanship
Watch-outs
  • inexperienced staff or lack of supervision on some jobs
  • system failures despite paid repairs
  • felt dismissed after raising concerns
punctualfair-pricingtransparent-quotingresponsiveskilled-workmanshiptidy-workfriendly-staffemergency-calloutsquick-turnaroundreliablelicensed-qualified
Best for: landlords, property managers, and homeowners needing reliable emergency gas hot water replacement or plumbing work
Think twice if: you have concerns about staff experience on complex faults; some appointments have been handled by apprentices without advance notice

What are they good at?

  • responds and quotes within minutes to emergency calls
  • transparent pricing with clear options
  • named technicians praised consistently for professionalism and friendliness
  • cleans and removes waste as standard

Worth knowing

  • Named technicians consistently praised: Adam, Jordan, Sam, Zak, Jack, Caleb, Madi, Dylan, Peter
  • Same-day or next-morning emergency availability (e.g., Sunday arvo bookings confirmed for Monday morning)
  • Photo-based quoting process over phone available
  • Free removal and disposal voucher with hot water system replacement
  • Real-time technician tracking for customers

What reviews say by service

Hot Water Systems
Fast diagnosis and replacement; reviewers praise quick scheduling and professional installation by named technicians, though one experienced a system failure despite paid repairs
Emergency Plumbing
Responds immediately to after-hours calls and arranges next-day visits; reviewers highlight punctual arrival and efficient resolution
Gas Fitting
Professional and prompt service; gas hot water system work praised for clear communication and workmanship
Bathroom Renovation Plumbing
Neat, clean work with clear explanations; limited detailed reviews but consistent praise for finish quality

How it compares

  • Rated 4.9 against a 4.78 average across the 631 gas installation service businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Score
Star rating 93
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
387
4
7
3
5
2
4
1
7

FAQ

Can I get a quote over the phone without a visit?
Yes. Send photos of your setup (e.g., hot water unit and gas meter) and Ember will provide a quote by phone based on those images.
What if I need emergency plumbing on a weekend?
Ember operates 7 days and responds to emergency texts. One reviewer booked a Sunday arvo call and was scheduled for the next morning.
Do you remove the old hot water system?
Yes; removal and disposal is free with a $55 removal and disposal voucher. The website lists this as part of their standard hot water replacement service.

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Last updated 2026-10-05