Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Ember Plumbing earns strong praise for named technicians like Sam, Jordan, Adam, and Daniel, who arrive on time, work cleanly, and explain the job. They answer emergency Sunday calls and handle hot water installations smoothly. However, several reviewers report being sent unsupervised apprentices who lacked skill, including one who sent multiple visits for a drain that blocked again within days, and another who worsened a hot water issue and raised costs. A handful of complex problems (like intermittent hot water faults) appear to have left customers without resolution, and one tenant felt misled about apprentice attendance.
The business backs up these claims with Master Plumber accreditation, licensed plumbers and gas fitters, and published pricing for hot water systems. They operate across Perth metro from Morley and handle emergency work. When the right technician shows up, the feedback is consistently warm. When an apprentice is deployed without customer knowledge or proper supervision, trust breaks down quickly and jobs sometimes fail to hold.
All four reviews praise Lewis and Cameron for fast quotes, clear updates, and quality work. Limited review evidence, but the consistency across years suggests reliability in emergency jobs and standard plumbing tasks.
Most reviews praise Andrew's quick callout and fair prices on burst pipes and hot water work. But a string of older reviews flag serious issues: staff substituted cheap taps without permission, one gas fitting job failed inspection and left a customer without gas for days, and refunds were withheld on defective work. The one-star reviews feel different in tone and substance from recent praise.
Rusty's work fast and keeps appointments. Most reviewers praise fair prices, straightforward dealing, and quality finishes. One older complaint about poor follow-up stands out against 97% five-star ratings.
Last updated 2026-09-05