Do you charge a call-out fee for emergency calls?

No call-out fee mentioned in emergency reviews; customers confirm Jim and the team arrive within 15 minutes to 10 minutes on urgent weekend calls.

Can you help with complex pipe issues like polybutylene leaks?

Yes; reviews show the team handles burst polybutylene pipes and has identified the Facebook class action group to help customers understand their options.

Are you available on weekends and public holidays?

Yes; multiple reviews confirm same-day work on Saturdays, long weekends, and public holiday periods when other plumbers are unavailable.

Dollar Wise plumbing and gas

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 166 Google reviews · How we rank ›

4.9(166) 87 composite score See reviews on Google ✓ Google-verified

Hot Water SystemsBathroom Renovation PlumbingEmergency PlumbingGas FittingPlumberGas Installation Service

Services: Hot Water Systems, Bathroom Renovation Plumbing, Emergency Plumbing
Reviews: 166
Ranking: #93 in Hot Water Systems
Best for: Homeowners needing urgent weekend or holiday plumbing help; families undertaking bathroom renovations.

Business data from Google Business Profile, checked 2026-09-05.

What do recent reviews say?

A standout practice across 19 five-star reviews is same-day emergency response and honest pricing that undercuts competitors. Jim leads a crew (Jimmy, Alan, Jack, Bailey, Nico, Jason, Luke) known for showing up fast, explaining options clearly, and leaving sites clean.

Hot water system replacements and bathroom renovations feature prominently, with customers praising the team's ability to diagnose complex pipe issues like polybutylene leaks and deliver solutions cheaper than other quotes. No negative reviews in the sample; recurring strengths include 24/7 availability, willingness to work holidays, and staff who treat homes with respect.

Praised for

same-day turnaround on emergencies
reasonable and transparent pricing
knowledgeable team and named staff
polite, professional, minimal mess
responsive and reliable availability

punctualfair-pricingskilled-workmanshipreliabletidy-workresponsivetransparent-quotinglicensed-qualifiedfixed-first-timefriendly-staffemergency-calloutsresidential-homeowners

Best for: Homeowners needing urgent weekend or holiday plumbing help; families undertaking bathroom renovations.

What are they good at?

same-day emergency response on weekends and holidays
transparent upfront quotes often cheaper than competitors
named technicians (Jim, Alan, Jack, Jason, Luke) return clients trust
handles complex jobs others refuse (polybutylene pipe, major renovations)

Worth knowing

Owner Jim is hands-on and available 24/7; named technicians Alan, Jack, Bailey, Nico, Jason, and Luke regularly mentioned by name
Heat pump hot water replacement quoted at less than half industry estimate; system included removal of old unit
Handles polybutylene burst pipes and complex underground leaks others decline
Saturday 10-minute response time mentioned; no call-out fees during emergencies
Bathroom renovation pricing noted as cheaper than two competing quotes

What reviews say by service

Emergency Plumbing: Same-day response on weekends and holidays; customers praise rapid diagnosis and fair pricing even with no call-out fees
Hot Water Systems: Heat pump replacement quoted at less than half previous industry estimate; installation complications handled without complaint or blame
Bathroom Renovation Plumbing: Multiple customers confirm competitive quotes, timely delivery, polished finish, and tidy clean-up after work
Gas Fitting: Limited detail in reviews; mentioned as part of broader service offerings alongside plumbing
Plumber: Repeated praise for handling difficult jobs (polybutylene, underground leaks) with professionalism and transparency

How it compares

Rated 4.9 against a 4.8 average across the 469 gas fitting businesses listed here.
Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score

Star rating 92

Review volume 97

Review recency 95

Review sentiment 81

Profile completeness 75

Verification 30

Rating breakdown

160

FAQ

Do you charge a call-out fee for emergency calls?: No call-out fee mentioned in emergency reviews; customers confirm Jim and the team arrive within 15 minutes to 10 minutes on urgent weekend calls.
Can you help with complex pipe issues like polybutylene leaks?: Yes; reviews show the team handles burst polybutylene pipes and has identified the Facebook class action group to help customers understand their options.
Are you available on weekends and public holidays?: Yes; multiple reviews confirm same-day work on Saturdays, long weekends, and public holiday periods when other plumbers are unavailable.

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