Business data from Google Business Profile, checked 2026-09-05.
Five of six reviews praise quick arrival, clean work, and reasonable rates. One star reviewer flagged difficulty contacting the business after the job was done, despite calling the plumber reliable during the visit itself.
VELCO responds to emergencies on weekends and holidays within the hour, with staff (particularly Anthony and Daniel) diagnosing issues thoroughly and explaining next steps clearly. Multiple reviews note competitive quotes, tidy sites, and willingness to attend after-hours jobs repeatedly at the same properties.
Strong work on gas heaters and straightforward repairs draws praise, with staff like Jake and Cameron earning compliments for professionalism and efficiency. Call-out fees and surprise costs create friction: some reviewers report $185 charges for assessment only, disputes over warranty work, and technicians unable to complete jobs without disassembly or parts they didn't carry. Communication lapses surface in cancellations with minimal notice and unclear quoting upfront. Multiple reviewers praise quick response and politeness, but others detail frustrating experiences with cooktop repairs gone wrong, missing parts, and oven damage during service. The spread between five-star and one-star reviews reflects inconsistency: same-day fix enthusiasm clashes with customers left without functioning appliances and heavy bills for work that didn't resolve their issue.
All 17 recent reviews are five-star. Kim and his team consistently show up fast, do the work right, and keep customers informed. People praise fair pricing, attention to detail, and a friendly approach to solving problems-whether emergency repairs or planned system replacements.
Last updated 2026-09-05