Business data from Google Business Profile, checked 2026-09-05.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All four reviews are five-star. Jobs completed on time with transparent quoting; staff explain work in plain language and clean up after. Hot water system work specifically praised for clear advice where others had confused customers.
Every one of 20 recent reviews gives five stars. Reviewers consistently praise Giles for prompt emergency callouts, clear explanations of work needed, honest pricing, and genuine care for customers. His apprentice Jude is also mentioned positively. Hot water system repairs, emergency pipe bursts, and blocked drains are handled same-day or next-day, with thorough follow-up checks. Rental property managers and homeowners alike use him repeatedly.
Most reviews report fast attendance, clear explanations, and successful leak location and repair, with staff frequently praised by name. Several customers note expert knowledge and upfront pricing justify the premium cost. However, a small group report incomplete diagnostics requiring multiple visits or follow-up contractors, and disputes over call-out charges when leaks were not found or poorly fixed.
Last updated 2026-09-05