Business data from Google Business Profile, checked 2026-10-05.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All four reviews are five-star. Jobs completed on time with transparent quoting; staff explain work in plain language and clean up after. Hot water system work specifically praised for clear advice where others had confused customers.
All 19 recent reviews are five-star. Giles, the owner, stands out for responsiveness-answering emergency calls outside business hours, arriving on weekends, and explaining work in plain language. Customers repeatedly mention fair pricing, thorough diagnostics (including a complex hot water system fault others missed), and willingness to source fixtures. Jude, his apprentice, is also named positively. No complaints recorded.
Most jobs run smoothly: Cadence dispatches quickly, staff arrive on time and on budget, and hot water and air-con work gets done the same day or next. Adam and his team are knowledgeable and tidy. However, recent complaints describe serious gaps in after-sales follow-up. One customer who suffered roof damage during an air-con install says staff admitted fault and promised reimbursement on the phone, then stopped answering calls, emails, and messages entirely. Another notes the listed business address is now empty. Despite the strong operational record on first contact, prospective customers should be aware that the company's responsiveness deteriorates sharply if problems emerge after work is complete. Those pursuing warranty claims or post-job issues will likely face delays or radio silence.
Last updated 2026-10-05