Richtek Plumbing & Electrical
Five-star reviews praise staff by name for speed, clear explanations, and practical problem-solving (trying cheaper fixes first, treating electrical hazards as urgent). Strong satisfaction with same-day hot water checks and thorough pre-purchase inspections. One-star reviews paint a pattern of failure: a hot water tempering valve needing replacement at 17 months, faulty electrical devices left unrepaired, and grout that separated after three years. In all these cases, follow-up attempts were met with silence, missed appointments, or refusals to respond to warranty claims. A deposit dispute over a cancelled job adds to the picture of inconsistent service recovery. The gap between positive and negative reviews appears to reflect two different company experiences: responsive, skilled field staff versus a dysfunctional back-office that abandons customers when problems arise or when a purchase requires support. The recent one-star cluster (all within two weeks) suggests either a systemic breakdown or a backlog of unresolved complaints surfacing together.
