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On Tap Services - Plumbing & Electrical

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 64 Google reviews · How we rank ›

4.3(64) 67 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingPlumberGas Installation ServiceHot Water SystemsDrain & Blocked Drains
On Tap Services - Plumbing & Electrical
Services
Emergency Plumbing, Plumber, Gas Installation Service
Reviews
64
Ranking
#389 in Emergency Plumbing
Best for
rental property owners seeking leak inspections and diagnostics.

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

On Tap delivers mixed results. Five-star reviews praise individual technicians for speed and skill on jobs completed, and rental inspections show genuine problem-solving. However, one-star complaints cluster around no-shows without notice, invoicing disputes that take weeks to resolve, charges for unauthorised or uncompleted work, and poor follow-up on complaints. The 4.3 rating masks a sharp divide: 78% five-star, but 16% one-two star, many grounded in admin and communication breakdowns rather than technical failure.

Praised for
  • quick turnaround and responsiveness on some jobs
  • patient and thorough diagnostics
  • friendly and professional staff on site
  • effective repairs when completed
Watch-outs
  • no-shows and poor communication on attendance
  • slow or evasive replies to invoices and complaints
  • charging for work not completed or not authorised
  • unprofessional driving behaviour in work vehicles
responsiveno-showfriendly-staffpoor-communicationfixed-first-timehad-to-returnskilled-workmanshiptransparent-quoting
Best for: rental property owners seeking leak inspections and diagnostics.
Think twice if: No-shows, delayed replies to invoice questions, and disputed charges are recurring complaints; contact details for plumbers are sometimes unavailable, and follow-up on complaints takes weeks.

What are they good at?

  • staff named in reviews deliver skilled diagnostics
  • emergency availability claimed across wide service area
  • positive rental property and leak detection feedback

Worth knowing

  • Hendrik named for patient leak inspection at rental property
  • Josh noted for quality plumbing during renovation but invoice disputes followed
  • A technician charged for dishwasher repair claimed but not completed and only attended 20 minutes
  • One technician honked at disabled mother crossing road; separate complaints of aggressive driving in work vehicles
  • Broken knife blade left inside vanity after bathroom install; customer had to request cleanup
  • Hot water system call arrived 4 hours late with no notice; charge applied despite no work completed

What reviews say by service

Emergency Plumbing
Mixed: one five-star same-day repair with pressure increase, but multiple one-star no-shows and late arrivals with no notice on emergency bookings.
Plumber
Polarised: five-star praise for skill and speed on completed jobs; one-star complaints over invoice disputes, unauthorised charges, and poor follow-up.
Hot Water Systems
One-star: technician arrived 4 hours late without notice and could not complete the work, but was still charged.
Drain & Blocked Drains
Limited evidence: one disputed charge claim (dishwasher drainage); one five-star comment on helpful service.
Gas Installation Service
No review text evidence found.

How it compares

  • Rated 4.3 against a 4.76 average across the 604 emergency plumbing businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

How We Score
Star rating 62
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
50
4
1
3
3
2
0
1
10

FAQ

Do they really offer 24/7 emergency response?
Their website claims 24/7 response, but reviews show no-shows on Saturday bookings and delayed arrivals without notice on emergency jobs. One reviewer's contact attempt to the main line failed outside business hours.
Can I rely on them for rental property inspections?
Yes, at least for leak detection. Hendrik received five-star praise for patient diagnosis of high water usage at a rental, but general response times and follow-up remain unpredictable.
What should I do if I dispute an invoice?
Be prepared for a long wait. Multiple reviews describe 3-week delays for invoice breakdowns and replies to invoice questions.
Request a quote

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Last updated 2026-09-05