Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
One reviewer called on a public holiday with a burst washing machine tap and a newborn at home. The plumber arrived within hours, was straightforward about costs, and gave practical money-saving tips. Strong first impression of reliability and genuine care.
Based on limited recent reviews, so treat this as low-confidence.
All nine Google reviews rate this business five stars. Reviewers praise Jamie and his team for reliable soakwell installation, reasonable pricing, prompt service, and professional execution even in tight spaces. No complaints are evident in the review record.
Most jobs run smoothly and on time, with staff described as polite and professional. Rhys and his team earn praise for responsive service, especially on hot water emergencies and diagnostics using specialist equipment. However, several recent reviewers report significant bill shock, citing undisclosed call-out fees and markups perceived as high for straightforward work. One client paid $753 (parts and labour) for a mixer tap cartridge replacement completed in under an hour; another was quoted $650 for two jobs deemed not to require plumbing skills. Where pricing is discussed upfront and agreed, satisfaction follows. When it is not, frustration runs deep and repeat business stops. The recurring concern is transparency at the quoting stage. Reviewers consistently ask for written quotes and warn others to do the same. A $135 call-out fee was allegedly imposed without prior notice. Staff demeanor reportedly shifts after payment is due. Prompt arrival and tidy work are genuine strengths, but the pricing model appears to risk customer trust when fees are revealed only on the day or after completion.
All six reviews award five stars. Daniel features prominently for quick emergency callouts, courtesy (removing shoes without being asked), and friendly service. One caller specifically noted fair pricing against other quotes. Hot water system replacement and burst pipe work completed efficiently, with one job including a free follow-up call for overseas support.
Last updated 2026-09-05