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Platinum Group WA

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 13 Google reviews · How we rank ›

4.2(13) 54 low data composite score See reviews on Google ✓ Google-verified
Hot Water SystemsGas FittingEmergency PlumbingPlumberGas Installation Service
Platinum Group WA
Services
Hot Water Systems, Gas Fitting, Emergency Plumbing
Reviews
13
Ranking
#453 in Hot Water Systems
Best for
homeowners and property managers needing urgent plumbing or gas work.

Business data from Google Business Profile, checked 2026-10-05.

What do recent reviews say?

Platinum Group WA draws strong praise for fast callouts and polite technicians, but faces serious complaints about unfinished jobs, communication breakdown, and costly installation mistakes. Reviews show two faces: reliable emergency response and courteous staff against poor accountability when things go wrong.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • quick response and arrival
  • friendly and professional staff
  • honest and reliable service
Watch-outs
  • poor follow-through on quotes and callbacks
  • installation errors causing damage
  • high pricing for simple work
responsivefriendly-staffpunctualhad-to-returnpoor-communicationoverpriced
Best for: homeowners and property managers needing urgent plumbing or gas work.
Think twice if: You need work completed reliably; several reviewers waited weeks for follow-up quotes and callbacks after initial contact.

What are they good at?

  • same-day or rapid response to callouts
  • courteous and on-time technicians
  • handles emergency situations efficiently

Worth knowing

  • Nick provided standout quoting experience
  • Aldern responded within two hours to a power supply issue
  • Mohammed installed light fittings and showed thorough attention to site tidiness
  • Adam's team works regularly for a property manager with 300 properties

What reviews say by service

Emergency Plumbing
Fast response praised, but one long-delayed air-conditioning quote and follow-up caused frustration.
Hot Water Systems
Installation completed and communicated well in some cases; one improper connection led to water damage claim denied.
Gas Fitting
Limited review detail on gas-specific work; one positive mention of professional gas technician response.

How it compares

  • Rated 4.2 against a 4.8 average across the 473 hot water systems businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we scored this

How We Score
Star rating 72
Review volume 50
Review recency 0
Review sentiment 49
Profile completeness 75
Verification 30

Rating breakdown

5
9
4
1
3
1
2
0
1
2

FAQ

Do they answer phones directly?
No. Reviewers report messages go through office staff or a worker who records and passes on information, sometimes with delays.
Are they available seven days a week?
Yes, opening hours are listed for all seven days.
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Last updated 2026-10-05