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Proud Plumbing and Gas

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 891 Google reviews · How we rank ›

4.9(891) 84 composite score See reviews on Google ✓ Google-verified Publishes prices
Drain & Blocked DrainsEmergency PlumbingHot Water SystemsPlumberGas Installation ServiceGas FittingBathroom Renovation Plumbing
Proud Plumbing and Gas
Services
Drain & Blocked Drains, Emergency Plumbing, Hot Water Systems
Reviews
891
Best for
homeowners needing weekend or public holiday emergency plumbing and gas work

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Proud Plumbing responds fast to emergencies and staff consistently earn praise for friendliness and competence. Riley, Marcus, Ben, William, Luke, James and Xavier handle jobs from burst pipes to gas work, clean up thoroughly, and explain issues clearly. The downside: a handful of reviewers report being quoted $5,000 for a five-year-old hot water system later fixed elsewhere for $1,300, high oven installation quotes, and frustration waiting weeks for quotes that never arrived.

Most five-star reviews describe urgent situations resolved quickly with no callout fee, staff testing everything before leaving, and work finishing on time. The 1-star complaints centre on a specific hot water assessment that felt like upselling and invoicing disputes. With 96% five-star ratings across 891 reviews, the company's strength is emergency response and skilled installation; the risk lies in hot water diagnostics and quote reliability.

Praised for
  • responsive emergency service
  • skilled and friendly technicians
  • tidy workmanship
  • honest assessment
  • fair pricing on emergency work
Watch-outs
  • aggressive upselling on hot water systems
  • inconsistent quoting process
  • overpriced relative to competitors
  • poor communication on quotes
punctualskilled-workmanshiptidy-workresponsivefriendly-staffemergency-calloutsfair-pricing
Best for: homeowners needing weekend or public holiday emergency plumbing and gas work
Think twice if: ask for a written quote before authorising hot water system replacement; get a second opinion if quoted over $5,000

What are they good at?

  • zero callout fee
  • publishes named technicians (Luke, Marcus, Ben, William, James, Xavier, Riley, Kevin, Ron, Harrison)
  • emergency response on public holidays
  • CCTV drain inspection and tree root removal available

Worth knowing

  • Named technicians routinely praised: Luke, Marcus, Ben, William, James, Xavier, Riley; staff test completed work before leaving
  • Zero callout fee published on website
  • Responded to burst pipes on public holidays
  • Emergency gas leak located within 10 minutes
  • One complaint: quoted $5,000 for hot water replacement later fixed by competitor for $1,300
  • Quote delays: reviewers waited two weeks to two weeks with no follow-up; one quote promised same-day but took a week

What reviews say by service

Emergency Plumbing
burst pipes, leaks and storm water repairs resolved on public holidays with zero fee and clean site left behind
Drain & Blocked Drains
CCTV inspection and tree root removal completed; one complex blockage quote handled professionally but quote process delayed
Hot Water Systems
rapid diagnostics praised by some, but one five-year-old system quoted at $5,000 when competitor fixed it for $1,300 after service
Gas Fitting
gas leak located in 10 minutes; cooktop and oven installations completed; gas connections made compliant to code
Plumber
tap repair, dishwasher installation, leak detection and pipe replacement consistently handled with friendly, thorough service

How it compares

  • Rated 4.9 against a 4.82 average across the 401 drain & blocked drains businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 93
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 75
Verification 30

Rating breakdown

5
853
4
4
3
5
2
2
1
27

FAQ

Do they charge a callout fee?
No. Their website lists a $0 callout fee.
Do they work weekends and public holidays?
Yes. Multiple reviews confirm emergency response on Sundays and public holidays, including when pipes burst on long weekends.
How long does an emergency repair typically take?
A burst pipe was repaired by lunchtime on a Saturday. A gas leak was diagnosed within 10 minutes of arrival. Complex jobs like full pipe replacement took a full day with a follow-up.
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Last updated 2026-10-05