Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Seven of nine reviews praise Tom's responsiveness, fair pricing, and solid work, especially on plumbing repairs and renovations. Two recent one/two-star reviews flag a leaking connection installed on the day and lack of response to a follow-up complaint, raising questions about quality control and aftercare.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent one/two-star reviews (past year) mark a shift from consistently five-star ratings. One flags a failed connection and poor follow-up communication; the earlier pattern was reliability and responsiveness.
Matt and the team arrive on time, explain the work clearly, and finish with no mess left behind. Reviewers trust them with repeat jobs over years because they use quality parts, price fairly, and handle each task with genuine care.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most reviews praise Andrew's quick callout and fair prices on burst pipes and hot water work. But a string of older reviews flag serious issues: staff substituted cheap taps without permission, one gas fitting job failed inspection and left a customer without gas for days, and refunds were withheld on defective work. The one-star reviews feel different in tone and substance from recent praise.
Last updated 2026-09-05