Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.
Seven of nine reviews praise Tom's responsiveness, fair pricing, and solid work, especially on plumbing repairs and renovations. Two recent one/two-star reviews flag a leaking connection installed on the day and lack of response to a follow-up complaint, raising questions about quality control and aftercare.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent one/two-star reviews (past year) mark a shift from consistently five-star ratings. One flags a failed connection and poor follow-up communication; the earlier pattern was reliability and responsiveness.
Every recent review rates Aplomb five stars. Matt and the team arrive on time, complete work cleanly, and charge fairly. Customers say they're honest about what needs fixing, use good materials, and treat their long-term clients as neighbours, not transactions. Wade, Peter, and Matthew are named repeatedly for professionalism and care.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most recent reviews praise Andrew's reliability, fair pricing, and quick response times across plumbing repairs and installations. Older complaints, dating back 6 years, flag inconsistent quality: cheap materials installed without customer approval, water damage from poor sealing, and a serious gas fitting incident that failed ATCO inspection and left the customer disconnected without timely remediation.
Last updated 2026-10-05