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Richo's Plumbing & Gas

Updated 2026-10-05 · 3,736 reviewed · 734 listed · Scored from 146 Google reviews · How we rank ›

4.9(146) 89 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingPlumberGas Installation ServiceGas FittingHot Water SystemsDrain & Blocked Drains
Richo's Plumbing & Gas
Location
Riverton
Services
Emergency Plumbing, Plumber, Gas Installation Service
Reviews
146
Ranking
#86 in Emergency Plumbing
Best for
homeowners wanting reliable owner-operator service with transparent pricing and same or next-day response

Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Scott runs a hands-on operation where responsiveness and pride in work stand out. Customers regularly praise rapid turnarounds (often next-day), upfront transparent quoting, and neat installation or repair work. He and his team (including Ben) handle everything from emergency leaks and drainage to hot water and gas work, often throwing in extras. One review questioned whether the price matched the service on a standard drainage job, and another felt additional touches might have balanced a higher quote, but the overwhelming pattern is trust and reasonable cost relative to the market.

What sets this business apart is Scott's willingness to diagnose and quote fast (even on Sundays), his hands-on approach to problem-solving, and a track record of finishing on time and on spec. Customers mention specific work: hot water system replacement, sewer main repairs under driveways, toilet replacement, and major multi-fixture renovations, all handled without cutting corners. The team is friendly, patient with explanations, and builds relationships with local customers.

Praised for
  • responsive and fast-moving
  • transparent quotes and honest advice
  • neat, professional workmanship
  • friendly, knowledgeable owner-operator
  • fair pricing
Watch-outs
  • pricing inconsistency (higher than some competitors)
  • minimal upselling or added value on standard jobs
punctualfair-pricingskilled-workmanshipreliabletidy-workresponsivetransparent-quotingquick-turnaroundlicensed-qualifiedfixed-first-timefriendly-staffemergency-calloutsresidential-homeowners
Best for: homeowners wanting reliable owner-operator service with transparent pricing and same or next-day response
Think twice if: you prefer competitive haggling or expect add-on services to justify a higher quote; Scott keeps scope tight to the job quoted

What are they good at?

  • owner-operator personally handles work and quoting
  • rapid response and next-day service common
  • transparent fixed-price quotes upfront
  • often includes small extras (taps, bath fittings)

Worth knowing

  • Scott (owner-operator) and Ben (team member) handle callouts
  • Can diagnose via video and quote same day
  • Sends text updates and photos during jobs
  • Replaced sewer main under driveway, reinstated driveway perfectly
  • Handles major renovations (multiple toilets, showers, vanities)
  • Hot water system replacement with high-grade fittings (maxipro compression line)
  • Emergency call answered same day, job completed in under 30 minutes

What reviews say by service

Drain & Blocked Drains
Drain cleaning and sewer main repairs praised for neatness; one review questioned pricing relative to scope on a standard cleaning
Hot Water Systems
Hot water system replacement and leak repairs consistently praised for quality workmanship and fast response
Gas Fitting
Gas line work noted as honest and technically sound; transparent advice on capacity and fixed-price quoting
Emergency Plumbing
Same-day emergency response typical; leak repairs completed in under 30 minutes with friendly, professional manner
Plumber
General plumbing (toilets, taps, pipes) done neatly and often ahead of schedule; extras sometimes included without fuss

How it compares

  • Rated 4.9 against a 4.77 average across the 618 emergency plumbing businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 92
Review volume 94
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
141
4
2
3
0
2
0
1
3

FAQ

Can you come the same day for an emergency?
Yes. Scott answers calls himself and commits to same-day or next-day attendance. One customer had a leak fixed in under 30 minutes the same day.
Do you provide quotes upfront?
Yes. Scott gives transparent, itemised fixed-price quotes, often within an hour of site visit or video diagnosis. He explains options and start dates clearly.
Do you operate on weekends?
Hours are listed as 7 days; Scott has responded to WhatsApp queries on Sundays and booked jobs for the next day.
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Most jobs arrive on time with calm, skilled technicians who charge fairly and communicate clearly. A handful of reviewers faced rudeness from the owner, incomplete fixes, and bills they felt were steep for what was done, but the majority praise long-term reliability and staff who take pride in their work.

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Last updated 2026-10-05