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Universal Plumbers

Updated 2026-09-05 · 3,731 reviewed · 725 listed · Scored from 50 Google reviews · How we rank ›

4.7(50) 75 composite score See reviews on Google ✓ Google-verified
Drain & Blocked DrainsEmergency PlumbingGas FittingPlumberGas Installation Service
Universal Plumbers
Services
Drain & Blocked Drains, Emergency Plumbing, Gas Fitting
Reviews
50
Ranking
#72 in Drain & Blocked Drains
Best for
Senior homeowners and first-time renovators seeking patient, transparent guidance.

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do recent reviews say?

Universal Plumbers delivers strong, consistent service from a father-and-son team (Ray and Daniel) who earn praise for responsiveness, transparency, and genuine helpfulness. Work quality and turnaround are reliable across hot water systems, burst pipes, and drain blockages. Recent friction in a handful of reviews flagged rude communication and an incomplete drain job, but the bulk of feedback emphasises punctuality and honest dealing with senior customers and first-time renovators.

Recent shift: Recent one-star reviews (past year) mark a shift from the consistent five-star pattern earlier; complaints centre on communication, staff tone, and incomplete work diagnosis rather than technical skill.

Praised for
  • Named technicians (Ray, Daniel) praised for professionalism and knowledge
  • Responsive, prompt service and quick turnaround
  • Transparent quoting and honest pricing
  • Friendly, patient, go-above-and-beyond attitude
Watch-outs
  • Rude staff and insulting comments about customer's home
  • Incomplete work and wrong diagnosis on drain blockage
  • No-show or silent departure without proper contact attempt
  • Cold communication and unprofessional handling
punctualskilled-workmanshipresponsivefriendly-stafftransparent-quotingreliablequick-turnaroundfixed-first-timepoor-communicationrude-staffno-show
Best for: Senior homeowners and first-time renovators seeking patient, transparent guidance.
Think twice if: A small number of recent reviews mention rude service and incomplete drain work; worth clarifying scope and expectations upfront.

What are they good at?

  • Father-and-son team (Ray and Daniel) known personally in reviews
  • Upfront quoting before work begins
  • Willingness to diagnose and help over the phone

Worth knowing

  • Ray and Daniel (father and son) are the named technicians most frequently praised
  • Upfront quoting mentioned as a differentiator in the trade
  • Emergency gas repair resolved within 48 hours
  • Home water filter installation and testing completed in-house
  • Claude mentioned as additional team member in one gas repair review

What reviews say by service

Hot Water Systems
Ray and Daniel praised for prompt diagnosis, problem-solving through manufacturer errors, and fast repair turnaround (48 hours recorded).
Emergency Plumbing
Burst pipe fixed quickly with honest advice; cold water emergency resolved without customer charge for weekend call.
Drain & Blocked Drains
One recent review cited incomplete drain unblock for $198 (washer part not supplied); most older reviews praise swift diagnosis and repair.
Gas Fitting
Gas system repair and hot water restoration completed promptly; no complaints logged.
Plumber
Consistent five-star praise for professionalism, punctuality, and upfront communication across general plumbing work.

How it compares

  • Rated 4.7 against a 4.81 average across the 387 drain & blocked drains businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 81
Review volume 74
Review recency 100
Review sentiment 61
Profile completeness 75
Verification 30

Rating breakdown

5
45
4
2
3
0
2
0
1
3

FAQ

Do they offer upfront quotes?
Yes. Ray has been specifically mentioned in reviews as providing quotes before work begins, which reviewers note is uncommon in the trade.
Can they help diagnose problems over the phone?
Yes. One reviewer reported Ray solved a hot water problem over the phone before any in-person visit.
What areas do they serve?
Their website lists Perth, Yokine, Osborne Park, Nollamara, Mount Hawthorn, Craigie, and Ballajarra.
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Last updated 2026-09-05