Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Vito Plumbing has earned a perfect five-star rating across 27 reviews for swift response times, transparent pricing, and consistently high-quality work. Customers describe the team as honest, professional, and willing to go beyond the job at hand, whether handling emergency callouts, solar hot water system replacements, or bathroom renovations.
Most work highly praised for professionalism and speed; plumbers named Ryan and Nick delivered efficient, tidy results. One isolated complaint about reckless driving by a work vehicle overshadows otherwise strong recent performance.
Luke and the team respond within hours and complete jobs on the same day when needed. Customers consistently praise their honesty, professionalism, and willingness to explain options without pressure or confusion. Work ranges from drain clearance to whole-house filtration and bathroom renovations. Staff like Luke, Wesley, Nick, and Richard deliver clean, tidy results. Multiple customers have returned for second jobs, and pricing is repeatedly noted as fair.
Five-star reviews praise staff by name for speed, clear explanations, and practical problem-solving (trying cheaper fixes first, treating electrical hazards as urgent). Strong satisfaction with same-day hot water checks and thorough pre-purchase inspections. One-star reviews paint a pattern of failure: a hot water tempering valve needing replacement at 17 months, faulty electrical devices left unrepaired, and grout that separated after three years. In all these cases, follow-up attempts were met with silence, missed appointments, or refusals to respond to warranty claims. A deposit dispute over a cancelled job adds to the picture of inconsistent service recovery. The gap between positive and negative reviews appears to reflect two different company experiences: responsive, skilled field staff versus a dysfunctional back-office that abandons customers when problems arise or when a purchase requires support. The recent one-star cluster (all within two weeks) suggests either a systemic breakdown or a backlog of unresolved complaints surfacing together.
Last updated 2026-09-05