Business data from Google Business Profile, checked 2026-09-05.
VT Plumbing Group earns 4.9 stars across 39 reviews, nearly all five-star. Reviewers single out same-day turnarounds on rental properties, fair pricing, and the proprietor Milorad for his professionalism and willingness to work through complications. Staff are communicative and tidy; jobs range from blocked drains and tap replacements to hot water system swaps in tight spaces like second-storey laundry cupboards.
Both five-star reviews highlight Greg's speed and reliability. Work completed within 24 hours of quoting, paperwork handled promptly, and pricing described as reasonable. Limited review evidence, but consistent on efficiency and trustworthiness.
Luke and the team respond within hours and complete jobs on the same day when needed. Customers consistently praise their honesty, professionalism, and willingness to explain options without pressure or confusion. Work ranges from drain clearance to whole-house filtration and bathroom renovations. Staff like Luke, Wesley, Nick, and Richard deliver clean, tidy results. Multiple customers have returned for second jobs, and pricing is repeatedly noted as fair.
Five-star reviews praise staff by name for speed, clear explanations, and practical problem-solving (trying cheaper fixes first, treating electrical hazards as urgent). Strong satisfaction with same-day hot water checks and thorough pre-purchase inspections. One-star reviews paint a pattern of failure: a hot water tempering valve needing replacement at 17 months, faulty electrical devices left unrepaired, and grout that separated after three years. In all these cases, follow-up attempts were met with silence, missed appointments, or refusals to respond to warranty claims. A deposit dispute over a cancelled job adds to the picture of inconsistent service recovery. The gap between positive and negative reviews appears to reflect two different company experiences: responsive, skilled field staff versus a dysfunctional back-office that abandons customers when problems arise or when a purchase requires support. The recent one-star cluster (all within two weeks) suggests either a systemic breakdown or a backlog of unresolved complaints surfacing together.
Last updated 2026-09-05