Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
ACE+ has earned strong marks for friendly, skilled technicians who arrive promptly, work cleanly, and handle jobs with care - especially emergency hot water replacements. However, a cluster of one-star reviews about dangerous driving and a roof leak left unresolved suggests inconsistency in field performance and customer service, worth considering before booking.
Most jobs run smoothly with staff arriving on time, explaining options clearly, and leaving the site tidy. Named technicians (Grant, Aaron, Donna, Ollie) handle hot water systems and gas work to a high standard. Watch billing on longer jobs and confirm contact details for emergency calls, as one reviewer faced a scheduling mishap when the plumber called the wrong number.
Two strong five-star jobs sit alongside a deeply negative construction experience. Evidence is sparse-only six reviews total-making it hard to judge consistency. The business responds quickly but some customers report shoddy installations and unfinished work.
Doc Hayward's has built a reputation for honest, skilled plumbing across a wide range of jobs. Most reviewers praise fair rates, dependable service from named staff including Doc, Bryn, and Zach, and work that lasts. A handful of older complaints about tardiness stand against years of consistent five-star feedback from long-term customers.
Last updated 2026-09-05