Business data from Google Business Profile, checked 2026-10-05. Facts from the business's own website were fetched 2026-09-05.
Every recent review flags predatory pricing: $140-$550 call-out or diagnostic fees appear on invoices despite claims they would be waived, and follow-up quotes often run 3 to 10 times what independent plumbers charge for identical work. One customer paid $900 for a toilet seat swap; another was quoted $6,300 for a water heater a retailer lists at $1,300. Staff are described as polite, but reviewers cite no-shows, ignored complaints, and aggressive tactics to pressure acceptance of inflated quotes.
The business model appears designed to extract maximum revenue per visit: advertise free quotes, charge upfront "investigation" or diagnostic fees, then present quotes so high most decline. Those who reject face angry calls, and some report fees never refunded despite promises. One customer missed work after the plumber didn't show. Reviewers consistently recommend getting second quotes-and finding dramatically cheaper alternatives within hours.
Estimating Solutions Group handles electrical estimating and project management across residential, commercial, and industrial work. Three available reviews praise their professionalism and communication; detail on actual plumbing work is limited.
Plumbdog has a large following with strong praise for named technicians like Evan, Zenn, Josh, and Jono, who are consistently described as fast, skilled, and easy to work with. However, several recent reviews report serious friction over billing practices: customers report being charged $125 callout fees despite no work, invoices climbing mid-job with poor explanation, and difficulty securing itemised breakdowns or follow-up when issues arise. The pattern of billing disputes and unresolved complaints suggests those considering complex or emergency work should clarify pricing and payment terms upfront. The business operates across Perth metro with electricians on staff alongside plumbers. Technicians like Evan and Chris Kelly earn specific praise for leak detection, blocked drains, and hot water work. Yet a recurring complaint is that initial estimates are revised sharply upwards after work begins, and the office struggles to respond to escalated concerns or rectification requests after jobs are invoiced.
Two five-star reviews highlight skilled plumbers (Kris and Jarrad) who work cleanly and efficiently. Bathroom renovation went smoothly despite old-house complications; office coordination with other trades was seamless. Fast turnaround and fair pricing noted.
Last updated 2026-10-05