Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
All 18 reviews rate this business one or two stars. The core complaint is systematic overpricing: customers report call-out fees of $105–$550, quotes inflated to three to five times what competitors charge for identical work, and diagnostics bundled into initial quotes but rarely deducted. Two appointments were missed with no contact. One reviewer noted friendly demeanor and competent work, but that was overwhelmed by the final bill. Several customers report obtaining second quotes from other plumbers at a fraction of the price, discovering that parts advertised as premium retail at $3,000+ cost $1,300 elsewhere. The business model appears designed to lock customers into high diagnostics fees before presenting steep quotes, making a second opinion almost mandatory before proceeding.
The business website lists the same services reviewers disputed (hot water systems, tap repairs, blocked drains) and advertises $0 call-out fees, yet nearly every review mentions a charge ($105–$550). Reviewers describe a pattern: free quote advertised, then a diagnostic or investigation fee imposed on site, followed by quotes reviewers independently verify as 200–500% above market rate. One reviewer did not pay the inspection fee and received an angry call; another paid $468 for a 5-minute water pressure and power supply check.
Estimating Solutions Group handles electrical estimating and project management across residential, commercial, and industrial work. Three available reviews praise their professionalism and communication; detail on actual plumbing work is limited.
Plumbdog handles urgent jobs fast and sends knowledgeable staff (Josh, James, Evan often named) who explain work clearly and finish efficiently. Praise centres on weekend emergency response, quick leaks found, and staff who treat customers well. Billing creates friction. Several reviewers report estimates jumping $500+ after arrival, surcharges on card payments, and the $125 callout fee being charged even when work declines. One customer paid $442/hour for a blockage clear after staff took three hours locating access. No itemised invoices are issued, leaving costs opaque; staff do not respond to disputes.
Two five-star reviews highlight skilled plumbers (Kris and Jarrad) who work cleanly and efficiently. Bathroom renovation went smoothly despite old-house complications; office coordination with other trades was seamless. Fast turnaround and fair pricing noted.
Last updated 2026-09-05